We always strive to provide quality products and ensure that every product we send has undergone proper packaging and shipping processes. However, if you wish to return a product purchased from our website, we have the following conditions in place:
Every product return must be accompanied by a full unboxing video without pauses, crops, or edits. The video should show the condition of the received product, including the packaging and seals.
Product returns must be made within 3 (three) days from the date of product receipt by the customer.
The returned product must be in the same condition as when you received it, including the packaging and seals.
We do not accept returns for products that have been opened, used, or damaged due to user error.
The shipping cost for returning the product is entirely the responsibility of the customer.
Once we receive the returned product, we will conduct an inspection to ensure that the product is in the same condition as when it was shipped. If all conditions are met, we will issue a refund according to the price of the purchased product.
We are not responsible for any damages or loss that occurs during the shipping process of the returned product.
We hope our customers understand the product return conditions we have set. We are ready to assist if you have any questions or issues regarding the return process for a product purchased from our website.